Customer Support
Applies to: All tiers Last updated: 26-Feb-2026
Overview​
Kazinex provides direct access to delivery engineers and onboarding specialists through the Dashboard support panel. Whether you need help getting started or have questions about advanced features, support is always a click away.
Contacting Support​
Email Support​
Reach the Kazinex delivery engineering team directly:
Use this for:
- Technical questions about schedule analysis
- Bug reports or unexpected behaviour
- Feature requests
- Account or billing inquiries
Live Onboarding​
For hands-on help getting started, book a live onboarding session:
- Open the Dashboard (home page after login)
- Scroll to the Customer Support section
- Click Book Onboarding
- You will be redirected to the Kazinex contact page to schedule a session
Your Kazinex delivery lead can walk you through uploading your first schedule, configuring quality checks, and using the editor.
Resources & Support Panel​
The Dashboard includes a Resources & Support section with quick links:
| Link | Destination |
|---|---|
| Getting Started Guide | Welcome page in the documentation |
| Quality Checks | Quality Overview |
| Column Reference | Column Definitions |
| Full Documentation | Documentation home page |
Subscription Support​
If your subscription is inactive or expired, the Dashboard displays a message with a link to contact sales for renewal.
For billing questions, see the Billing page or email customersupport@kazinex.com.
Tips​
- Check the FAQ before contacting support — your question may already be answered
- When reporting a bug, include the file format (XER, MPP, etc.), browser name, and a description of the steps to reproduce
- The onboarding session is free and typically takes 30–45 minutes