Customer Support
Applies to: All tiers Last updated: 26-Feb-2026
Overview
Kazinex provides direct access to delivery engineers and onboarding specialists through the Dashboard support panel. Whether you need help getting started or have questions about advanced features, support is always a click away.
Contacting Support
Email Support
Reach the Kazinex delivery engineering team directly:
Use this for:
- Technical questions about schedule analysis
- Bug reports or unexpected behaviour
- Feature requests
- Account or billing inquiries
Live Onboarding
For hands-on help getting started, book a live onboarding session:
- Open the Dashboard (home page after login)
- Scroll to the Customer Support section
- Click Book Onboarding
- You will be redirected to the Kazinex contact page to schedule a session
Your Kazinex delivery lead can walk you through uploading your first schedule, configuring quality checks, and using the editor.
Resources & Support Panel
The Dashboard includes a Resources & Support section with quick links:
| Link | Destination |
|---|---|
| Getting Started Guide | Welcome page in the documentation |
| Quality Checks | Quality Overview |
| Column Reference | Column Definitions |
| Full Documentation | Documentation home page |
Subscription Support
If your subscription is inactive or expired, the Dashboard displays a message with a link to contact sales for renewal.
For billing questions, see the Billing page or email customersupport@kazinex.com.
Tips
- Check the FAQ before contacting support — your question may already be answered
- When reporting a bug, include the file format (XER, MPP, etc.), browser name, and a description of the steps to reproduce
- The onboarding session is free and typically takes 30–45 minutes