Mail Signatures
Mail signatures appear in outbound correspondence and transmittal headers. You can configure a default organization-level signature and allow users to add a personal signature below it.
Organization signature
The organization signature is appended to all outbound mail of types that have signature display enabled. It typically contains:
- Organization name and registered details.
- Project address or contact details where relevant.
- Legal disclaimer if required.
To configure the organization signature, go to Admin → Mail signatures → Organization.
User signatures
Users can configure a personal signature under Settings → My profile → Signature. The personal signature appears below the organization signature when both are enabled for a mail type.
Signature variables
Use placeholder variables to insert dynamic values:
| Variable | Resolves to |
|---|---|
{{user.name}} | Sender's display name. |
{{user.title}} | Sender's job title from their profile. |
{{user.email}} | Sender's email address. |
{{org.name}} | Organization name. |
{{project.name}} | Active project name. |
{{date}} | Dispatch date in the workspace date format. |
Enabling signatures for a mail type
Signatures are enabled per mail type. Go to the mail type configuration and enable the Show signature toggle. If disabled, the signature is omitted regardless of the organization or user configuration.
Common issue: signature not appearing
If a signature is missing, check:
- The mail type has Show signature enabled.
- The user's profile signature is not blank (if a personal signature is expected).
- The organization signature text is saved and active.